At Calavo Growers, we believe quality, teamwork, good citizenship, embodying a will to win and displaying a respect for our people forms the foundation of our mission.
Position Overview:
The Account Manager is responsible for ensuring that customer needs are translated properly and understood by all internal departments that may handle any issues pertaining to the client’s work. Will also assist with data processing, handle complaints, and ensure that customers get the best possible experience. In this role, the Account Manager act as the link between the company and the clients or customers and are responsible for assessing a client’s needs and finding ways to meet them to maintain good relationships.
Job responsibilities include, but are not limited to:
- Communicating with clients to ensure that all their needs are understood and addressed
- Building Strong relationships to maintain old business and acquire new accounts
- Collaborating with various internal departments to ensure that they fulfill all customers’ requests timely and accurately
- Resolving complaints and keeping track of all process that pertain to the client’s requests
- Always focusing on customer experience
- Collecting and analyzing data concerning customer behavior to understand changing needs
- Regularly meet with the Director of Organic and Fair Trade to review account activities
Basic Qualifications:
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate product ideas to customer
- Up-to-date understanding of the industry’s consumer behavior
- Strong customer service and interpersonal skill for dealing with different types of customer and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to details
- Bachelor’s Degree in General Business or Supply Chain Management required, or 3-5 years equivalent experience
Physical Requirements:
- Ability to sit for extensive periods of time
- Ability to lift up to 25 lbs
- Ability to stand, walk, crawl and talk
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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