Little Leaf Farms is the country's #1 brand of packaged lettuce sustainably grown through controlled environment agriculture. We grow fresh, delicious, and clean leafy greens in two of the most technologically advanced greenhouses in the world. We are a great fit for people who are passionate about sustainable food and product marketing, and those who want to be part of a company experiencing exciting growth.
Fast paced, high energy role, detail oriented, and experienced leader to support Customer Service, Demand Planning, Production Planning, inbound and outbound Logistics, Sales Planning, and overall Sales Operations. This is a key role supporting multiple cross functional teams including sales, marketing, operations, shipping and receiving and logistics. A strong communication skillset and solution driven mindset will be needed to succeed.
JOB DESCRIPTION:
Customer Service
- Manage a customer service team that processes orders, communicates with buyers, invoices orders, and solves fulfillment issues.
- Leads team for effective collaboration among customer service, logistics and demand planning. Logistics
- Lead Little Leaf Farms’ overall logistics strategy, specifically as the company’s delivery range expands.
- Work as the bridge between production, sales, and logistics, to ensure on time fulfillment of sales order across all LLF facilities.
- Support operations processes when necessary, such as shipping/receiving/order fulfillment/demand planning
- Oversee the inter-company transfer of finished goods between facilities.
Demand / Production Planning:
- Lead forward looking and long-term demand planning of finished goods.
- Lead the Sales and Operation Planning for the business. Collaborate with production, growing, and sales to forecast supply and demand on a regular cadence.
- Supports key functional roles across Inventory Management, Forecasting, Product Fulfillment, Collaborative Forecasting, Intercompany Inventory Transferring and Production Planning. Commercial Team Support
- Manages all aspects of our core selling operations and materials, sample fulfillment and new item set up / forecasting.
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
- Microsoft Office-Proficient with Excel
- 3 to 5 years’ experience in sales, sales operations, and customer service management
- Can-do attitude and strong problem-solving capabilities
- Ability to adapt quickly; business is experiencing tremendous growth so previous operational experience in growth environment is substantially preferred.
- Adapts and thrives in a demanding, start-up, fast-paced environment.
- Superior communication and interpersonal skills (verbal, non-verbal, written), with the ability to build relationships at all levels, both internally and externally.
- Possesses a high level of critical thinking.
- Operates with a high level of professionalism and integrity, including dealing with confidential information.
- Experience with managing products that are perishable and require a cold chain
- Has managed in house drivers and third-party trucking and negotiating pricing
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
- Bachelor’s Degree
- NetSuite experience
- Logistics
- Inventory planning
- Shipping and receiving
- Exposure to produce industry
- Knowledge of packaged salads
