Job Title: Retail Account Manager
Department: Sales
Reports to: Vice President of Retail Business Development
Job Site: Salinas, CA
Church Brothers is seeking a Retail Account Manager to join our team in Salinas, CA.
Reporting into the Vice President of Retail Business Development, this position will be primarily establishing lines of distribution with new customers. With a focus on both commodity and value-added sales, this role will seek out any and all opportunities to drive growth in the retail channel and will ensure follow through and execution in these accounts. This role will focus on regional chains and retail service wholesalers and will also support the VP of Retail Business Development, where appropriate, with initiatives relating to National Accounts.
Essential Duties and Responsibilities:
Account Management
- Act as primary account manager on existing specific retail or service wholesale accounts, with goal of product line expansion, sales growth and maximizing pricing.
- Engage with product managers, shipping and production to ensure we are executing to customer’s satisfaction on fill rate, shipping time and quality.
- Conduct recurring business reviews as a method of identifying opportunities to generate sales and ensure customer satisfaction.
- Problem solve and escalate issues to supervisor, as they arise, to ensure quick solutions, effective customer communication and long term customer retention
- Develop strong relationships with primary account contact to capture information pertinent to RFP’s, problems with other suppliers, competitive pricing, organizational changes, or any other information that will support the objectives above
Business Development
- Develop and maintain new retail prospect list and provide monthly update on progress.
- Source opportunities with new accounts, onboard new customers, ensure follow through and outstanding service
- Pursue all provided retail customer leads to initiate new business; communicate frequently, provide pricing as needed, solve logistics needs, product development requests,
- Engage as needed in industry events where prospective customers can be engaged
Education and Experience:
- Bachelor’s Degree and/or 5+ years produce sales/commodity management experience
Qualifications:
- Excellent verbal and communication skills
- Candidate must be team oriented and also able to work independently
- Ambitious self-starter with outstanding problem-solving skills
- Candidate must be highly organized and detail oriented
- Proficient knowledge of Microsoft Office suite of applications (Word, PowerPoint and Excel)
