Job Description:
We are looking for a Customer Support Specialist to join our team. This is an amazing entry-level opportunity to join the Markon family.
Under general direction, supports the CS Team by performing specified internal tasks, as assigned, in a timely manner. May provides back-up support, as needed, in areas such as ASKs, staffing absences, etc.
Compensation/Salary:
DOE
Requirements:
- Establishes and maintains effective channels of communications with the CS Team and member contacts
- Possesses a high level of knowledge of Markon administrative practices and skill with customer service
- Is organized, self‑motivated, enthusiastic, dependable, detail‑oriented and driven by excellence
- Is able to adjust tasks in accordance with changing deadlines and priorities
Responsibilities & Duties:
Customer Service:
- Handles protection/rejection requests from start to finish, ensuring timely and effective outcomes
- Follows up with members and the CS Team for final loss for protection requests
CS Team Support:
- Backs up the CS Team, as directed on an ongoing basis, by sending information to the members such as: Dispatches, pre-manifests and final manifest
- Order changes
- Hand-entered orders
Qualifications:
- This is an entry level position that requires a high school diploma or GED
- Must be computer literate with personal computers with the ability to quickly learn company software
- Ability to respond to basic inquiries from the public, co-workers, and business affiliates
- Ability to read and write memos and correspondence that conform to prescribed style and format
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations