Job Description:
The Program Manager is responsible for developing the business strategy as well over seeing the day-to-day operation of the Food and Ag Testing Department for Sensory, Import Detention, Antioxidant Superfood, and Pesticide Residue Free Program. The primary purpose of the position is to provide excellent customer service, project management, technical guidance, database management, administration, program quality and R&D in new program areas.
Compensation/Salary:
DOE
Responsibilities & Duties:
Conduct Technical Services
- Manage technical aspects of the individual Agricultural program requirements
- Review laboratory results
- Prepare and submit reports within established timelines
- Conduct technical report reviews
- Ensure adherence to quality and code of conduct standards
Project Management
- Responsible for meeting a project’s objectives and completion, and allocation of resources (personnel, financial, and time) to a project
- Overseeing/training contractors, interfacing with couriers/vendors, and laboratories
- Track and report on project status, ensure benchmarks are meeting established deadlines
- Maintain client database
- Communicate with staff to ensure timely service delivery
- Prepare and maintain audit related documentation
- Track and allocate audit budget and expenses
Client Support
- Respond to client questions and concerns and document communications
- Develop and distribute guidance material to clients
- Ensure clients are informed about the certification process and relevant requirements
Program Development
- Work closely with management to support the development of new and existing testing programs
- Creation of technical program documentation, such as Program Manuals, guidance documents, SOPs, workflow, and program forms, as needed for new program development
- Cross-selling additional services to preexisting clients
Program Quality
- Development and maintenance of program documents in accordance with the SCS quality systems, including but not limited to creation of updating of work instructions, program manuals, certification schemes, and guidance documents
- Ensure program compliance with corporate quality system
Administrative Support
- Generate invoices and track payments
- Maintain files
- Ensure audit documentation (e.g., work orders, contracts, and reports) is properly executed and maintained
- Track and order supplies
- Review expense reports and allocate expenses
Qualifications:
- Advanced degree in chemistry, biology or related discipline
- Minimum 2 years’ professional experience in analytical testing or similar capacity within the Food & Agriculture industry is required
- Ability to work well independently or on a team at the Emeryville office
- Ability to supervise one to two team members and/or subcontractors
- Organized and detail-oriented
- Proficiency in Microsoft Office Suite: Word, Excel, and PowerPoint; ideally, experience working with Filemaker Pro
- Self-starter who can work with minimal supervision
- Strong technical writing and verbal communication skills
- Ability to complete time-sensitive projects and meet deadlines
- Adaptability and ability to multi-task
- Database Experience
- Some Physical labor required
Additional Preferred Skills:
- Proficiency in a second language, especially Spanish