Technical Services Representative

Smart Wash Solutions's picture
Job Description: 

SmartWash Solutions’  is looking for a self-motivated individual to support our current growth. Our cutting edge technology and research facility allows us to stay steps ahead of our competitors ensuring that our customers exceed their food safety requirements. We pride ourselves on providing excellent customer service and leading the industry in food safety and technology innovation.

The Technical Service Representative position will provide support with the installation, implementation, service and management of all SmartWash systems. He/she will be responsible for visiting customers to provide service and assistance throughout the year.  This  position requires extensive travel and continuous communication with customers. The Technical Service Representative will also provide assistance at the SmartWash production facility supporting our chemical manufacturing, equipment assembly testing and R&D projects. 

Responsibilities & Duties: 
  • Become proficient with SmartWash Systems – chemicals, equipment, software and training programs.
  • Grow familiar with food processing environments and food safety programs in industries such as produce and proteins.
  • Analyze key performance indicators and metrics through statistical evaluation of process and research data.
  • Evaluate equipment and systems performance leading to continuous improvements.
  • Perform basic lab analytical tests and evaluations.
  • Troubleshoot equipment at customers’ facilities or remotely from office.
  • Implement and manage projects  at customer facilities while communicating needs and requirements  throughout the chain of management, with both the  customer and SmartWash personnel.
  • Train customer employees, supervisors, and management staff on the SmartWash systems including, but not limited to troubleshooting, operational procedures, employee safety concerns, food safety concerns and prerequisite programs.
  • Maintain focus on customer support through continuous improvements and excellent service.
  • Provide continuous feedback to technical development and marketing team
  • Must be available to travel up to 50%.
  • Minimum requirements: technical degree or equivalent education or experience in a technical or food safety field – i.e. mechanical, electrical, etc.
  • Minimum 3 years work experience.
  • Excellent verbal, written and interpersonal communication skills.
  • Proficient with Microsoft Office programs.
  • Able to work in a multitude of environments.
  • Able to work in a fast-paced environment while maintaining professionalism in challenging situation.
  • Strong improvising and troubleshooting skills, resolving problems quickly and efficiently.
  • Motivated and responsible with good time management skills.
  • Available to work on occasional weekends and holidays.
  • Able to lift 50lbs.
  • Spanish preferred, but not required.
  • Ethernet/WIFI knowledge desired.
  • Computer programming experience desired.

Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.