Customer Service Representative - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

Customer Service Representative

Job Description: 

Sinclair Systems International manufactures and distributes a broad range of innovative labeling products to the global fresh fruit packing industry.  Since 1983, Sinclair has consistently provided the global marketplace with robust, quality labeling equipment, unique label solutions, expert technical service and unsurpassed product innovations and know-how.

Sinclair Systems International is looking for a talented and motivated individual to join their Customer Service team in Fresno, CA as a Customer Service Representative.

Compensation/Salary: 
DOE
Requirements: 
  • AA or equivalent; Bachelors preferred
  • At least two years working in customer service oriented role
  • Bilingual in Spanish
  • Manufacturing experience preferred but not required
  • Should be technically oriented with strong oral, written and interpersonal communication skills
  • Computer skills including MS Word and Excel; knowledge of SFDC and JD Edwards a plus

We recognize the value of this role in our overall success.  In exchange for your skills and contributions, Sinclair offers a comprehensive compensation and benefits package, and a unique company culture.

Responsibilities & Duties: 
  • Label order entry and item set-up
  • Label administration support to Sinclair agents
  • Label order life cycle facilitation; internal and external communication
  • Label artwork requests
  • Order label plates
  • Initiate and/or modify customer set-up data through agreed-upon process
  • Field customer labelling complaints; initiate internal process with a view to continuous improvement
  • Raise Label Warranty Claims, CAFs and Credit Notes when needed
  • Understand and use Stock Matrices as directed by Customer Service Manager
  • Raise Pro Formas when required
  • Process AR/ERs by inputting contract-related data (including requisite operating period information) in order to accurately set-up customer contracts

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