Rocket Farms is the nation’s top grower for Orchids, Potted Herbs, Miniature Roses, potted Christmas Trees and a unique assortment of other flowers and indoor plants, including Bamboo, Cactus & Succulents, and Venus Fly Traps among others. With over 10 greenhouse growing facilities throughout the California coast, Rocket Farms manages over 8.3 million square feet of growing space, making us the third largest greenhouse grower in the United States. In addition to its’ growing operations, Rocket Farms operates a large wholesale center store that sells primarily indoor plants and other products to wholesalers, interior scape professionals and retailers.
The Administrative Assistant is responsible for a variety of administrative duties as well as assisting in creating a personal touch in the relationship between customers and the Wholesale Center. Administrative duties include order entry and process workflow, production of systems reports, inventory-related responsibilities and providing finance with assigned documentation.
- Responsible for order entry and management
- Work closely with store manager to develop order processing workflow
- Assist store manager in upkeep, running, and reviewing reports in the POS and Navision systems. This includes inventory control and the preparation of month end documentation for the finance department. Additional upkeep includes, but is not limited to new item setup, new customer set up, and labor tracking.
- Balance funds at end of each day. Prepare documents daily for the finance department.
- Work closely with Finance Department on issues such as collections, credits, and other customer related issues.
- Ability to identify where systems improvement is needed and make recommendations.
- Being knowledgeable of Wholesale Center products/services and maintain awareness of all promotions, advertisements, and understand pricing models
- Have experience with retail math dealing with calculations such as markup and margin
- Maintain customer satisfaction by courteously and accurately assisting customers with complaints, concerns or special needs and seeing through those issues to their conclusion. Involving management as required
- Assist fellow associates that require assistance, with scanning large orders, preparing product for transport, loading product onto customer vehicles, restocking, etc.
- Ability to work a flexible schedule including weekends
- Perform any other related duties as required or assigned
- Completion of high school or GED
- Seven months or more of administrative experience
- Previous retail experience strongly preferred
- Experience in balancing funds daily and submitting proper documentation to finance preferred
- Ability to continuously provide outstanding customer service at all times
- Possess, or able to become, knowledgeable of product care specifics, product availability and pricing to the degree that most customer questions and needs are addressed in a timely manner
- Ability to effectively promote weekly product promotions
- Possess adequate English language proficiency to effectively engage customers in business related conversation and for accurate reading of English language business related materials
- Possess math skills adequate for accurate performance of duties such as determining product order quantities, receipt and inventory of live products and hard goods
- Accurately operate price-scanning equipment
- Excellent listening and problem solving skills
- Ability to lift up to 40 pounds when assisting Associates and/or customers
- Intermediate Microsoft Excel and Word program skills, Expert preferred.
We are proud to be an Equal Employment Opportunity Employer. M/F/D/V.
