Pacific Produce is a wholesale distributor of high quality fruits and vegetables to Bay Area restaurants, caterers and grocery stores. We take pride in our knowledge, experience, attention to detail and strong customer service. We also aim to provide a one-stop shopping experience for our customers.
We are currently seeking a stellar Customer Service Representative to join the team. This position requires outstanding customer service and interpersonal skills, accurately input customer orders, perform administrative duties and proactively resolve customer issues and concerns with the ability to multitask in a fast-paced environment.
This position is vital to the success of our organization and demands teamwork, customer-focus and lots of attention to detail. It requires flexibility and a work schedule from 3PM – 11PM, 5 days a week.
- Dependable & trustworthy with a high level of professionalism, strong sense of urgency and attention to detail
- Self-starter with a strong work ethic
- Exceptional proven customer service skills
- Team player with a positive attitude
- Excellent time management skills to effectively multi-task in a busy work situation
- Outstanding typing, Internet, email and computer skills (MS Word and Excel)
- Excellent communication skills. Proven ability to communicate articulately in English.
- Bilingual in Spanish is a MUST
- Ability to perform simple arithmetic
Perks:
Health Benefits (medical, dental, vision) Company pays 90% employee only medical premium, Dental and Vision are 100% employer paid.
- Fun and fast-paced working environment
- Vacation, Sick and Paid holidays
- Weekly free produce
- Monthly Birthday Celebration
- Referral Bonus
If you are interested in this position, please send your resume and cover letter in Word format addressing the following questions.
We want to know that you are serious about this position so applicants who respond accordingly will be given preference.
- Please detail how your most recent experience fits this position
- Please confirm your salary requirements
- Input orders into system from incoming faxes and phone calls
- Identify and proactively reach out to customers with missing orders
- Provide exceptional and professional customer service. Work with Warehouse, Operations and Accounting teams to resolve delivery, inventory & billing issues in a timely manner
- Exhibit a high level of knowledge about the products and services we offer
- Assist administrative staff with filing, invoice inquiries, collections and other clerical tasks as necessary
- Perform other tasks as directed by Management
