Senior Client Services Executive - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

Senior Client Services Executive

Job Description: 

N2N Global is an enterprise software company that develops, manufactures, markets, distributes, and services application software for companies operating in the perishables and food supply chain. We have an exciting opportunity for a Senior Client Services Executive in our Oxnard, CA location.

Position Reports to: 
Principal, Business Services
Compensation/Salary: 
DOE
Requirements: 

Education and Experience:

  • 5+ years of experience with leading ERP implementations or similar enterprise software implementations.
  • Bachelor's degree or equivalent experience in related field required.
  • 2+ years of experience in quality assurance and release/build experience.
  • Ability to work independently, as a leader or as a member of a team.

General Responsibilities:

  • Treats clients, staff and visitors with courtesy, sensitivity and respect.
  • Maintains client confidentiality.
  • Adheres to policies and procedures.
  • Follows Safety and OSHA requirements.
  • Participates in cross training activities.
  • Adheres to the dress code and maintains a professional appearance.
  • Attends mandatory/required meetings and participates in other company related activities as requested.
  • Cooperates with supervisory staff during investigative procedures.
  • Works as a team player.
  • Sound judgment and attention to detail.
  • Ability to work independently as well as in a team environment.

Physical/Mental/Emotional: 

  • May require prolonged sitting, some bending, stooping and stretching.
  • Walking moderate distance frequently.
  • Lifting up to 10 pounds.
  • Reading forms/instructions/technical information.
  • Speaking understandably to people of various ages, educational levels, cultural backgrounds in person/by telephone.
  • Always remain optimistic and positive despite the circumstances.
  • Hearing verbal conversations with people of various ages, educational levels, cultural backgrounds in person/by telephone.
  • Working under moderate deadlines.
  • May require to work a longer than 40 (forty) hour work week. 
  • Clear thinking to perform procedures and to consistently exercise discretion and judgment.
  • Exhibit positive, upbeat and pleasant behaviors.
Responsibilities & Duties: 
  • Will perform a lead role in managing the implementation of our enterprise software solution with client companies. CSE’s are critical in that they are the linchpin between the client and the company. They manage client relationships on an ongoing basis as well as facilitate continuous updates and installations for both major and minor releases. CSE’s are the point person for client projects and ongoing communication. It is imperative that a CSE balance functional communication, technical planning, and operational aspects of client relationship management.
  • Must maintain complete control of project schedules, budgets and risk issues. CSE’s must have the ability to understand the application and business of client companies. [NOTE: Training of the N2N Global software will take place after hired].
  • Facilitate timely decisions to maintain project schedule and budget, provide management with regular project updates, maintain trusting relationships, identify project risks early and assist by providing prudent and timely recommendations for risk avoidance. CSE’s may supervise and mentor junior staff for both project and career growth, and make staff development recommendations.
  • Develops, maintains, and executes a wide range of moderately complex quality tests with full competency to ensure software meets or exceeds specified standards and end-user requirements based on their client’s business. The CSE conducts all forms of testing across a diverse suite of software products so that the highest quality products are developed. 

 

Qualifications: 

The qualified applicant will have proven project-based experience with testing tools and processes and be able to:

  • Create implementation plans including schedules, tasks lists, and functional roll out success plans.
  • Learn the utilization of an ERP Application and “best practices” of implementation of the ERP based on geography, industry or other criteria.
  • Translate functional requirements into comprehensive tests.
  • Take on primary ownership for testing of certain area(s) of a system with a project team to ensure requirements are met in the application.
  • Provide estimates of testing effort based on requirements and solution information.
  • Provide reports on the progress of software and test development and test execution, including requirements coverage and defect metrics to ensure that system tests are successfully completed and documented and all problems are resolved for implementation/conversion.
  • Perform risk assessments, analysis of test results, consult with the development staff, and retest software corrections to ensure appropriate corrective action is taken to maintain quality standards for all information systems products.
  • Create and maintain documentation for quality assurance procedures.
  • Engage in multiple and simultaneous initiatives successfully.
  • Work independently with developers to insure mutual understanding of application functions and concepts.
  • Build and execute test scenarios and test cases.
  • Track and resolve issues end-to-end.
  • Design and report status.
  • Automate test development (including incorporation of dynamic test data).
  • Perform manual and automated testing of software functionality, installation, and usability.
  • Lead load and performance testing.
  • Design and implement bug management and error tracking.
  • Design and implement test report documentation.
  • Coordinate and prioritize testing activities.
  • Work with multiple development teams and software projects.​  
  • Participate in code reviews.
  • Apply working knowledge of software quality concepts within the software development lifecycle.
  • Apply knowledge of systems analysis.
  • Apply skill using test tools for project area for which you are responsible.
  • Apply basic knowledge of end user to evaluate usability of applications.
  • Apply in-depth working understanding of standards and methods to comply/enforce the standards in day to day tasking.
  • Execute complex test cases/scripts and interprets/analyzes results to report, communicate, and work through issues with software engineers.
  • Interpret product design and requirements to engineer test approach and generates test plans and test cases/scripts.
  • Apply working understanding of the inter-workings of a section or component of the application code under test.
  • Other duties as assigned. 

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