Customer Support Specialist

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Job Description: 

We are looking for a Customer Support Specialist to join our team. This is an amazing entry-level opportunity to join the Markon family. 

Under general direction, supports the CS Team by performing specified internal tasks, as assigned, in a timely manner. May provides back-up support, as needed, in areas such as ASKs, staffing absences, etc.  

Responsibilities & Duties: 

Customer Service:

  • Handles protection/rejection requests from start to finish, ensuring timely and effective outcomes
  • Follows up with members and the CS Team for final loss for protection requests

CS Team Support:

  • Backs up the CS Team, as directed on an ongoing basis, by sending information to the members such as: Dispatches, pre-manifests and final manifest
  • Order changes
  • Hand-entered orders
  • Establishes and maintains effective channels of communications with the CS Team and member contacts
  • Possesses a high level of knowledge of Markon administrative practices and skill with customer service
  • Is organized, self‑motivated, enthusiastic, dependable, detail‑oriented and driven by excellence
  • Is able to adjust tasks in accordance with changing deadlines and priorities
  • This is an entry level position that requires a high school diploma or GED
  • Must be computer literate with personal computers with the ability to quickly learn company software
  • Ability to respond to basic inquiries from the public, co-workers, and business affiliates
  • Ability to read and write memos and correspondence that conform to prescribed style and format
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.