Job Description:
Provide proactive customer service solutions to ensure the successful shipping of customer orders after hours. Work closely with inside sales team, shipping, receiving and field departments to provide a one point contact after hours to resolve questions concerning customer orders.
Compensation/Salary:
DOE
Requirements:
- BA/BS degree preferred.
- Minimum of 2 years experience in fresh produce sales office.
- Ability to communicate effectively with existing and potential customers both verbally and written.
- Analytical capabilities helpful.
- Ability to balance customers needs with the financial well being of the company.
- Ability to work independently within the guidelines provided.
- Bilingual – Spanish (a plus but not required).
Responsibilities & Duties:
- Receive daily pass down from the sales team on product availability, schedule of field product arrival, and any special instructions for specific customers.
- Review and monitor the evening’s sales orders to ensure product arrival time and availability. Follow up with field department, vendors and production to ensure delivery times are met.
- Provide assistance to dispatching on decisions related to adjusting orders based on guidelines provided by sales team.
- Point contact for buyers calling in with questions regarding orders. Provide resolution and following up.
- Develop an evening log of customer service calls and resolutions to be provided to the Director of Sales and Customer Service at the end of each day.
- Assist as needed with trouble files, R&A, balance dues, and past dues are settled within the company’s time guidelines.
- Other sales and clerical related duties to be assigned as needed.
