Job Description:
Albert's Organics is the first Certified Organic Distributor with nationwide coverage. This gives us the ability to trace any product sold through our distribution channels back to its source.
We have an amazing opportunity for a Sales Support Representative – PACO to join our team in San Francisco, CA.
As the Sales Support Representative – PACO you will assist with overall support of the Sales Team with customer inquiries, cold calling and order entry processes.
Compensation/Salary:
DOE
Requirements:
- Minimum one (1) year experience in an office, administrative and/or sales setting.
- Proficiency in MS Outlook, Word, Excel required.
- English/Spanish bilingual skills a plus.
- Strong customer focus with professional demeanor.
- Self-motivated and multi-task focused.
- Strong organizational and multi-tasking skills with ability to work effectively in a fast-paced environment, under pressure and remain flexible.
- Able to set priorities and meet deadlines while accomplishing team objectives.
- Good attention to detail and accuracy with figures.
- Able to resolve issues appropriately and in a timely manner.
- Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals; a team player.
- Strong computer skills, including Internet, MS Outlook, Word and Excel; PowerPoint a plus; competent to learn and adapt to new computer applications, system upgrades and other technology as necessary.
- Good verbal/written communication skills.
- Ability to work closely with management and team members to resolve problems and issues.
- Must be flexible to work weekends, holidays and evenings as necessary.
Responsibilities & Duties:
- Perform various data entry, such as entering customer sales orders, revising existing sales orders and assigning lots.
- Print FOB copy of new or revised sales order and give copy to appropriate supply chain logistics personnel.
- Send customer order confirmations and customer passing.
- Track and follow up on hold orders to ensure that the product either ships in a timely manner or gets put back into inventory.
- Schedule and follow-up on outbound transportation logistics.
- Assist in cold calling on potential outbound transportation carriers.
- Invoicing.
- Follow up and settlement of credit transactions.
- Follow up and settlement of price after sales transactions.
- High level of effective communication to sales, such as unshipped orders and inventory or quality issues.
- Answer, handle or route incoming calls.
- Take on new customer assignments as needed.
- Assist in cold calling on new potential customers.
- Assist in calling accounts for order placements.
- Assist with daily office functions: sorting, filing, copying, mass mailings, phones, mail distribution, etc.
- Follow all policies and procedures outlined in the Pacific Organic’s Recall Plan.
- Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures.
- Perform other duties and projects as assigned by management.
