As the Assistant General Manager for our operation in Portland, you are directly responsible for overseeing and assisting in the day to day operations of our first warehouse outside of California. You will manage, mentor, and develop a team of associates who ultimately ensure that our customers have a great experience when they open their boxes.
This is an exciting time to join the team because you will play a huge part in shaping this operation and building a blueprint for future launches in new cities. You will be reporting to the General Manager and assisting him / her in ensuring a successful assembly and delivery of produce boxes from our warehouse in Clackamas, OR.
This position reports to the Portland General Manager. Full-time exempt position that supports the growth and performance of the Portland market. Ideal start date is mid-July, 2017. Salary and employee stock options commensurate with experience. Competitive benefits package provided including healthcare, vision, and dental (plus free produce!).
- 3+ years experience in a Leadership/Manager role
- Experience in the fresh produce / food industry
- Working knowledge of optimization techniques and process flow improvements
- Experience managing a nimble, fast-growing team
- Computer skills, particularly excel
- Excellent written and oral communication skills
- Energetic and excited about Imperfect
- Highly organized and strong attention to detail
- Ability to multi-task
- Excels at independent, unsupervised work
Day to Day Operation:
- Ensure adequate staffing by scheduling, training, and mentoring the local team to ensure they are meeting performance metrics and operating efficiently
- Take control of all aspects of production of boxes: setting up the line, packing, and cleaning up at the end of each shift
- Manage the inventory spreadsheet for warehouse supplies to ensure that the team has enough supplies to operate seamlessly on a day to day basis. Order necessary supplies on a weekly basis, including packaging materials
- Coordinate with Customer Care team to notify customers of potential shorts or substitutions and maintain a constant loop for customer feedback
- Coordinate with marketing team to ensure we have appropriate collateral for boxes
- Own all major decisions around the pack line flow and all supporting ops functions as well as bottom-lining food safety and warehouse safety
- Oversee and own the process of shutting down the line and cleaning up the warehouse. Use the checklist of warehouse closing responsibilities and manage the warehouse employees during closing and daily cleaning process
- Keep a constant eye out for opportunities to improve the operational flow, key metrics, employee happiness, food safety and warehouse safety at Imperfect and relay those to the Ops Leadership Team
- Own key KPI’s around order accuracy, quality issues, and underweight items
Personnel Management:
- Decide whether overtime is needed for individual employees and ensure we have enough people to close the pack
- Make the call on any employee requests to leave early on pack days
- Help to coach and develop pack and prep team, giving adequate feedback through regular 1:1 sessions
- Support the hiring and promotion process for pack employees, including helping to give input to evaluate employee performance on the pack line
